In Depth General Services Administration

Published on December 16th, 2016 | by Daniel Castro


How Artificial Intelligence Will Usher in the Next Stage of E-Government

Since the earliest days of the Internet, most government agencies have eagerly explored how to use technology to better deliver services to citizens, businesses and other public-sector organizations. Early on, observers recognized that these efforts often varied widely in their implementation, and so researchers developed various frameworks to describe the different stages of growth and development of e-government. While each model is different, they all identify the same general progression from the informational, for example websites that make government facts available online, to the interactive, such as two-way communication between government officials and users, to the transactional, like applications that allow users to access government services completely online.

However, we will soon see a new stage of e-government: the perceptive.

Read the full article in Government Technology.

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About the Author

Daniel Castro is the director of the Center for Data Innovation and vice president of the Information Technology and Innovation Foundation. Mr. Castro writes and speaks on a variety of issues related to information technology and internet policy, including data, privacy, security, intellectual property, internet governance, e-government, and accessibility for people with disabilities. His work has been quoted and cited in numerous media outlets, including The Washington Post, The Wall Street Journal, NPR, USA Today, Bloomberg News, and Businessweek. In 2013, Mr. Castro was named to FedScoop’s list of “Top 25 most influential people under 40 in government and tech.” In 2015, U.S. Secretary of Commerce Penny Pritzker appointed Mr. Castro to the Commerce Data Advisory Council.Mr. Castro previously worked as an IT analyst at the Government Accountability Office (GAO) where he audited IT security and management controls at various government agencies. He contributed to GAO reports on the state of information security at a variety of federal agencies, including the Securities and Exchange Commission (SEC) and the Federal Deposit Insurance Corporation (FDIC). In addition, Mr. Castro was a Visiting Scientist at the Software Engineering Institute (SEI) in Pittsburgh, Pennsylvania where he developed virtual training simulations to provide clients with hands-on training of the latest information security tools. He has a B.S. in Foreign Service from Georgetown University and an M.S. in Information Security Technology and Management from Carnegie Mellon University.

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