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Published on June 2nd, 2016 | by Joshua New


Logging Consumer Complaints at the FCC

The U.S. Federal Communications Commission (FCC) has made data about informal consumer complaints it receives through its Consumer Help Center publicly available. The FCC receives thousands of consumer complaints each week on phone, Internet, television, radio, and telemarketing issues, such as unwanted calls, billing problems, indecent broadcasted content, and illegal broadcasts. All of the complaint data in anonymized and the FCC provides application programming interfaces (APIs), maps, and charts to make it easier to work with and understand the data.

Get the data.

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About the Author

Joshua New is a policy analyst at the Center for Data Innovation. He has a background in government affairs, policy, and communication. Prior to joining the Center for Data Innovation, Joshua graduated from American University with degrees in C.L.E.G. (Communication, Legal Institutions, Economics, and Government) and Public Communication. His research focuses on methods of promoting innovative and emerging technologies as a means of improving the economy and quality of life. Follow Joshua on Twitter @Josh_A_New.

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